House Rules

For the comfort of all our guests, please be reminded that the following rules apply:

  1. The doors of HQ Hostels are open 24 hours a day, 7 days a week. At night, coming and going is controlled by an entryphone system – buzz up and we’ll let you in.
  2. Check in time is 2pm. Check out time is midday.
  3. Early check in (6am-midday) or late check out (until 6pm) is possible for free depending on availability otherwise by paying an additional 50% of the room price. If you want to check in before 6am or check out after 6pm, then you’ll need to pay the full room cost for another day. Anyway you have to let us know in advance.
  4. Check in to the hostel is only possible upon presentation of your passport or equivalent document. Hostel guests under 18 will need the written permission of one of their parents or guardians to stay alone at the hostel.
  5. All foreign guests will need to submit the documents needed for registration at the time of check in.
  6. Guests may invite friends to the hostel between 9am and 11pm. Outside these hours, only registered guests may be on the hostel premises.
  7. We request payment in full for the entire duration of each guest’s stay (minus any prepaid sum) at check in.
  8. We ask our guests to leave deposit of 1000 rubles for individuals and 5000 rubles for group leaders at reception as an insurance against damage to the premises. The sum will be returned on check out.
  9. We ask all guests to leave their room key with the receptionist when they go out.
  10. We ask guests to be quiet and not disturb other guests between 11pm and 9am.
  11. HQ Hostels Group does not bear any responsibility for the loss of money or valuables left unguarded. When you leave your room, please be sure to lock it our use secure storage service at reception.
  12. Please respect the property and facilities in our hostels. Any damage will need to be paid for.
  13. Drinking alcohol in the communal areas of the hostels is strictly forbidden.
  14. We do not allow the storage of bulky items, inflammable materials, explosive substances or perishable food in our rooms.
  15. Families with children under the age of six should stay in private rooms.
  16. Sadly, we cannot allow guests to bring their pets to stay with us.
  17. Smoking in HQ Hostels and in building is not allowed.